Question 1

What payment methods do you accept?

Accepted Answer

All major cards — Visa, Mastercard, American Express. Stripe handles every payment, so your card details never touch our servers.

Question 2

Is there a free trial available?

Accepted Answer

Better than a trial — the Free tier never expires. 10 emails a month, forever, no credit card required.

Question 3

Can I change my plan later?

Accepted Answer

Yes — upgrade or downgrade anytime from your account dashboard. Changes apply from your next billing cycle, no drama.

Question 4

What happens if I exceed my monthly quota?

Accepted Answer

You'll get a heads-up before you hit the wall. Once you're at zero, generation pauses until you upgrade or your quota resets next month.

Question 5

How do I install the Chrome Extension?

Accepted Answer

Grab it from the Chrome Web Store, click 'Add to Chrome,' follow the prompts. Done in under a minute.

Question 6

How do I use the extension in Gmail?

Accepted Answer

Once it's installed, a microphone icon shows up in your Gmail compose window. Click it, talk, and Word2Mail drafts a reply based on what you said and what's already in the thread.

Question 7

Can I use this service on multiple devices?

Accepted Answer

Sure — sign in with the same Google account and it works on any Chrome install you've added it to. It doesn't teleport, though; you still need to add it on each one.

Question 8

The extension isn't showing up in Gmail. What can I do?

Accepted Answer

Check it's enabled at 'chrome://extensions'. Enabled but still missing? Refresh your Gmail tab. Still nothing? Reinstalling fixes it nine times out of ten.

Question 9

My recordings are not being transcribed correctly.

Accepted Answer

Speak clearly and cut the background noise — transcription happens live in your browser, so a quiet room helps more than you'd think. Still off? Email us and a human will take a look.

Question 10

I'm having trouble logging in.

Accepted Answer

We use Google sign-in — double-check you're using the right Google account. Still stuck? Clearing your browser's cache and cookies usually does the trick.

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